Sports & Recreation

• supervising the maintenance of advanced equipment and machinery;
• promoting plant health and nutrition programs;
• managing chemicals and biological agents and notifying spills;
• managing irrigation, drainage and treatment systems; and
• planning establishment and restoration works.

• organising meetings/events and managing the actual preparation, set up and operation of a meeting or event;
• determining the services required by clients to plan, implement and evaluate services;
• identifying resource requirements and usage trends, organising of maintenance programs and recommending recommendations in relation to the use and maintenance of resources; and
• identifying sources of waste and pollution, assessing their impact and developing appropriate strategies to manage and minimise their environmental impact.

• planning and/or reviewing the requirements of effective administration systems and procedures for implementing, monitoring and reviewing the system; and
• setting standards for organisational documents and managing document design and production to meet the standards.

• coordinating equipment selection, use and maintenance and producing maintenance plans;
• establishing stock control and stock purchasing systems; and
• planning and controlling the use of resources to an optimal level.

• establishing and monitoring of security procedures related to managing payroll services and, the calculation and processing of salary payments, group taxation and related payments;
• preparing users of budgets/financial plans through communication, training and consistent surveillance over budget performance with early intervention where required;
• preparing statutory reports and tax returns;
• producing budgets and reports;
• developing financial reports;
• establishing and maintaining financial systems and records;
• maintaining internal control procedures; and
• developing and implementing processes and procedures for meeting statutory obligations.

Hospitality

• analysing and reporting to management on gaming machine operations within a hospitality venue;
• satisfying the relevant State/Territory legislative requirements and codes of practice to provide responsible gambling services and providing information and assistance to clients;
• advising on and serving a range of bottled and pre-poured alcoholic beverages, including wine;
• operating dispensing and quality control systems within a cellar;
• completing sales in a retail liquor outlet;
• providing room service in commercial accommodation establishments;
• developing, maintaining and ongoing updating of general product knowledge, food knowledge and the relationships between different foods and beverages; and
• following hygiene procedures that apply in hospitality and tourism enterprises.

• providing human resource services to assist management in the day-to-day operation of the organisation;
• managing information systems from the research and planning stages, through selection of appropriate systems, to implementation, ongoing review and system upgrades;
• managing and supporting performance management systems including day-to-day coaching and informal feedback, leading to regular performance feedback sessions and specific interventions associated with underperformance and/or misconduct;
• managing day-to-day involvement of industrial relations matters within the organisation including negotiations, conflict management and dispute resolution;
• implementing the organisation’s remuneration and benefits plan including remuneration, packaging, market rates reviews and the legislative aspects of remuneration and employee benefits;
• ensuring the organisation undertakes recruiting, selecting and inducting processes in accordance with predetermined policies and procedures;
• separating/terminating an employment contract including the establishment and maintenance of systems, including the conduct of exit interviews, to deal with redeployment, resignation, retirement, dismissal and redundancy; and
• managing projects within a work/life skills context including diversity programs, frontline managers and consultants responsible for promoting a balance between work demands and personal life.

• evaluating market data, distinguishing the characteristics of possible markets and assessing the viability of making changes to current operations to take advantage of marketing opportunities;determining the optimum marketing mix for a business through analysis of inter-related marketing components;
• preparing and developing an integrated marketing communications plan to enable the effective and efficient promotion of products and services to specific markets;
• briefing personnel responsible for various aspects of the marketing plan and the coordination of marketing, promotional and sales activities to implement and evaluate a marketing solution; and
• reviewing marketing performance through analysis of customer requirements, existing features of products/services and market demand to improve performance.

• examining the relationship between recreation and tourism, the impact of tourism on recreation, the impact of changing tourism trends on recreation and the implications tourism has for recreation policy and provision;
• analysing economic concepts in relation to leisure and recreation, the impact of discretionary spending on leisure and recreation needs, sport/fitness/recreation as conspicuous consumption, the impact of public/private good/merit good on the provision and pricing of leisure and recreation and the impact of funding on the provision and pricing of leisure and recreation;
• analysing personal motivation in relation to involvement in leisure and recreation activities and the psychological effects of leisure and recreation on the individual’s state of mind; and
• analysing leisure and recreation concepts from cultural perspectives, the relationship between gender/race/class and leisure and recreation, the influence of life stages on leisure and recreation and the significance of leisure and recreation in social institutions.

• analysing the market, planning the product range, establishing supplier relationships, negotiating supply of goods, introducing the product range, maximising profit and rationalising stock;
• managing merchandising, planning and managing advertising and promotions, managing pricing policies and managing housekeeping;
• researching markets, developing new markets and marketing products and services within the culture of the overall organisation policy; and
• managing the receipt, dispatch and storage of merchandise and, managing stock control.

• segmenting the market, selecting targeting strategies and tactics, profiling of a target or target segments and the development of positioning strategies and implementation activities;
• analysing consumer behaviour to enable marketing to be targeted to specific markets and specific needs;
• analysing market data to assist in targeting marketing activities and drawing up a marketing plan;
• gathering of market intelligence to forecast market and business needs;
• implementing marketing strategies and monitoring improvement of market performance;
• establishing, maintaining and improving client relationships to support attainment of key business outcomes;
• preparing, delivering and reviewing a presentation to a target audience; and
• planning, implementing, directing and evaluating the activities of the sales team

• Diploma
• Certificate IV
• Certificate III
• Certificate II
• Short Courses
• Recognition of Prior Learning (RPL)
• Continuing Professional Development